LIFETIME
SUPPORT

 
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24/7/365 SUPPORT

 

·      Dedicated phone lines answered by dedicated field service managers

·      Over 97% of service calls resolved by phone in less than 1 hour

·      Field Service engineers dispatched from several locations worldwide

·      Communication software enabling remote diagnostics and data collection

·      Over 115 years of combined EB and application field service experience

·      The world’s largest spare parts inventory


TRAINING

·      Four-day basic maintenance and technology equipment training program

·      One-day operator training course during start-up of machine

·      Detailed system manuals including preventive maintenance checklists

·      Dosimetry short course to explain benefits and procedures for accurate analysis

·      On-request customized training programs for stakeholders such as Marketing, Sales, and Customer Safety training


DOSIMETRY

·      Optimize performance and extend the lifetime of Electron Beam machines

·      Reduce waste by verifying EB is running within specification

·      Identify performance inefficiencies before they become production problems

·      Customized yearly Energy Sciences Inc. dosimetry programs available to reduce cost

 


REFURBISH/REBUILD

·      Top to bottom in-field evaluations

·      Total systems upgrades available when feasible

·      Individual subsystem upgrades including power and control systems, and high voltage power supply

·      Gun, terminal, and window replacement or refurbish

·      Largest inventory of critical subsystems components to support extended life of assets